Monforts Online Assistance
the new internet-based service portal – more comprehensive than teleservice
Linked to the world - the Online Assistance service portal exceeds the possibilities of the known teleservice by far and with integrated webcam and communication headset offers more advantages directly at the machine:
- Remote diagnosis / teleservice (of the type known)
- Training assistance of new machine operator
- Identification of parts subject to quick wear and tear and of spare parts
- Spare parts catalogue
- Operation and maintenance instructions
- Monitoring as preventive maintenance
- Helpdesk, troubleshooting and FAQ
- Assistance with technological problems
Your production data will always be protected and not disclosed!
All communication uses the encrypted single-port technology, which only establishes a link from the customer to the Monforts Service Centre, never the other way round. Each activity is strictly logged.
This technology is also TÜV IT-certified.
